Q: How can I modify or cancel my order?
A: Please contact us within 24 hours of a successful order placement to request any modifications or cancellations. If it has been more than 24 hours, we will process your request based on whether the product has been shipped or not.
Q: What happens if I want to cancel my order after it has been shipped?
A: If the product has already been shipped, you will be responsible for a 50% restocking fee.
Q: How long do I have to request an exchange?
A: The maximum time for exchange is 30 days from the date of successful delivery.
Q: Under what conditions can I request an exchange?
A: Exchanges are accepted for damaged products, incorrect deliveries, or products that do not match the description.
Q: Can I return a used product for an exchange?
A: No, we do not accept used products for exchanges.
Q: How long does it take to process an exchange?
A: It takes 3-7 days to process exchanges, and up to 10 days to receive the replacement product.
Q: How long do I have to request a return or refund?
A: The maximum time for returns and refund requests is 30 days from the date of successful delivery.
Q: What is the processing time for returns and refunds?
A: The processing time for returns and refunds is 1-2 days. The refund process through PayPal is estimated to take 1-2 days.
Q: What should I do if I haven’t received my refund or there is a discrepancy?
A: If after 3 business days you have not received your refund or there is a discrepancy, please contact us at [email protected].
Remember, if you have any further questions or requests regarding our Return and Refund Policy, please do not hesitate to contact us. We are always here to assist you.